Shipping & Return Policy

Please allow 7-10 business days for your order to arrive.

Website & Phone Purchases

Orders can be adjusted or changed only on the same day, prior to 1:00 pm EST. After this time, there is no guarantee that an order can be changed or cancelled from shipping out of the warehouse. Orders that are cancelled that have not yet been shipped are assessed a non-negotiable 10% cancellation fee.

Orders can be cancelled after they have shipped, but are subject to a non-negotiable 25% cancellation fee, in addition to the cost to stop and return the shipment as charged by the shipping company.

We are happy to accept returns on partial and entire orders, with a 5-carton minimum. Returns are valid for non-promotional items (items that are current and not discontinued). The return must be in unopened, perfect cartons and orders must be dated within 14 days from the date on the original receipt. A non-negotiable 25% restocking fee is assessed for returns. In the event the product needs to be shipped back to us, the cost of shipping is the responsibility of the customer. Refunds are given after the product has been received by the warehouse in good condition. Please package returns carefully so that they arrive in good condition.

dassoXTR bamboo products used worldwide

United States US8,709,578 B2   European Union 08800590.5 China ZL200810093764.4  
Australia AU2008355033 Russia RU2446940 C1   Singapore SG165525   Malaysia PI 2010004676   News / Press Releases
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